Technical Support & Service

Technical Support & Service

Our Multi-Skilled Engineers provide expert technical support within the shortest possible time. Every member of the Field Service Team is highly trained, not just technically but also in the finer arts of customer service. Most have been in the service industry for over 10 years. This means each visit brings with it a wealth of experience and technical knowledge. Our Service Department holds only genuine parts to ensure the quality and operation of your equipment is not compromised.
We provide a complete service history on each piece of equipment. A service you can count on.

• Water Analysis
• Pre-Installation
• Installation
• Training
• After-Sales Support & Service
• Water Analysis

The water quality not only affects the taste of the coffee, it also impacts the equipment. Our Multi-Skilled Engineers will analyse the water at your location and provide a customised solution for you. Some water filtration systems may be required to guarantee optimal taste and longevity of your equipment.

Pre-Installation
As part of our support, we offer a free of charge site audit to ensure all necessary installation requirements are available.

Installation
Our Multi-Skilled Engineers together with Account Managers will professionally deliver, install, set-up and configure the equipment at your location to your satisfaction.

Training
Our Multi-Skilled Engineers and Account Managers will provide equipment training to staffs upon installation and also at regular intervals. We focus on OH&S, Equipment, Coffee and Milk handling.

After-Sales Support & Service
Account Managers and Multi-Skilled Engineers will regulary visit your location to conduct inspection of the equipment and evaluate equipment performance. Our goal is for you to enjoy and appreciate your equipment.
To start a relationship with Koffee La – The Automatic Coffee Machine Specialist, please tell us about your needs and we will gladly assist.

Standard Maintenance Terms & Conditions – for Cafina and Melitta Coffee Machines 

1 DEFINITIONS AND INTERPRETATION 

In this Agreement (being these Terms and Conditions for Maintenance Services, the Scope of Works (Services) and any Schedules) the following words shall have the meanings set out below unless the context requires otherwise. If and to the extent of any inconsistency between these Terms and Conditions and the Scope of Works and any Schedules of this Agreement, these Terms and Conditions shall prevail.

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